Under current City policy all water accounts are billed on a monthly basis. All water bills may be paid at City Hall during regular City Hall hours as follows: via mail, via online, or through direct debit. An application for the automatic deduction can be found in the Forms & Permits section of our website. Click HERE to go there now. For your additional convenience, a drop box is available for payments; it is located at the entrance to City Hall.

A 1.5% penalty is applied each month to all past due balances, effective January 1, 2014.

When selling or buying a home, apartment building, condominium, or business, be sure to call the Water Department at least 5 days before closing to schedule a final water meter reading.

Water Rates (Effective with June 1, 2026 Usage)

  1. Rates Established: The following shall be the monthly rates for water supplied through the waterworks system of the City of Countryside:
    1. All Single-Family Residential Users: A five dollar ($5.00) per month service availability charge plus eight dollars and ninety-two cents ($8.92) per one thousand (1,000) gallons of water effective June 1, 2026;
    2. All Multiple Residential: A five dollar ($5.00) per month service availability charge plus eleven dollars and forty-two cents ($11.42) per one thousand (1,000) gallons of water effective June 1, 2026.
    3. All Commercial Users: A five dollar ($5.00) per month service availability charge plus twelve dollars and ninety-eight cents ($12.98) per thousand (1,000) gallons of water up to twenty thousand (20,000) gallons plus fourteen dollars and forty cents ($14.40) per thousand (1,000) gallons of water in excess of twenty thousand (20,000) gallons effective June 1, 2026.
    4. Other Governmental Units:
      • Pleasant Dale Park District: A five dollar ($5.00) per month service availability charge plus twelve dollars and ninety-eight cents ($12.98) per thousand (1,000) gallons of water up to twenty thousand (20,000) gallons plus fourteen dollars and forty cents ($14.40) per thousand (1,000) gallons of water in excess of twenty thousand (20,000) gallons effective June 1, 2026.
      • Flagg Creek Golf Course: A five dollar ($5.00) per month service availability charge plus twelve dollars and ninety-eight cents ($12.98) per thousand (20,000) gallons of water up to twenty thousand (20,000) gallons plus fourteen dollars and forty cents ($14.40) per thousand (1,000) gallons of water in excess of twenty thousand (20,000) gallons effective June 1, 2026.
      • Village of Indian Head Park: A five dollar ($5.00) per month service availability charge plus eight dollars and thirty-six cents ($8.36) per thousand (1,000) gallons of water effective June 1, 2026.
      • The LaGrange Highlands Sanitary District: A five dollar ($5.00) per month service availability charge plus eight dollars and thirty-five cents ($8.35) per thousand (1,000) gallons of water effective June 1, 2026.
    5. Effective Date for Rates: The foregoing rates shall be in full force and effect until amended.
    6. Final Readings: Whenever a change in ownership or occupancy of premises is to take place, and a final water meter reading is requested, and notwithstanding anything herein to the contrary, the current owner or occupant shall be charged for that billing period the minimum water service charge plus the charge for water actually used through the final reading date over the amount covered by the minimum service charge. The new owner or occupant shall pay for that billing period the minimum water service charge plus the charge for water used over the amount covered by the minimum service charge from the final reading date to the end of the billing period.
    7. Billing Cycles: Billing cycles for water service shall be monthly.
  2. Multiple Residential Buildings Or Mobile Home Parks Water Rate Charges: Multiple residential buildings and mobile home parks may have a separate meter for each residential unit contained thereon and the foregoing rates shall apply accordingly to each meter use. In the event the owner of a multiple residential building or a mobile home park elects to have more than one residential unit on a single water meter, the total water usage for the units so combined shall be divided by the number of units and the water will be charged on a per unit basis on the assumption that each unit consumed its proportionate share of the water.
  3. Multiple Residential Buildings Or Mobile Home Parks Service Availability Charge: Notwithstanding that any multiple residential building or mobile home park employs a single water meter for two (2) or more residential dwelling units, the monthly service availability charge shall apply to each such residential or mobile home units.
  4. Commercial Buildings: Commercial buildings shall have a separate meter for each store unit contained therein and the foregoing rates shall apply accordingly to each meter user.
  5. City Authority To Change Rates: The city reserves the right to make such reasonable changes in rates and in conditions herein established and to establish further rules and regulations from time to time as may be found expeditious or necessary. (Ord. 18-17-0, 5-9-2018; amd. Ord. 20-11-O, 4-22-2020; Ord. 20-14-O, 6-10-2020; Ord. 21-17-O, 5-26-2021; Ord. 22-25-O, 6-8-2022)

DIRECT DEBIT PAYMENT OF WATER BILLS

The City of Countryside offers a free and convenient option to pay your water bill. You can have your water payments automatically deducted from your checking or savings account on the due date of the water bill. This avoids writing checks, searching for stamps or worrying about late charges. You will continue to receive your statement by mail and have 15 days from the invoice date to dispute your bills. Please contact Donna Krzebiot (Finance Department) at 708.485.2465 if you have further questions. To sign up for direct debit, please complete the Authorization Agreement for Direct Debits form, sign and date the form and enclose a voided checked with your agreement and mail to:

City of Countryside

Attn: Water Billing Department

803 Joliet Road

Countryside, IL  60525

Water Billing Potential Issues:

Roughly 95% of all high water bill complaints are due to a leaking toilet flapper valve.  A simple dye test can verify if the flapper in your toliet is sealing properly.

  • Flush your toliet as usual and wait for the water to rise again to fill the line.
  • Drop about 4-5 drops of food coloring in the toliet tank (use a dark color).
  • Wait about 30 minutes-1 hour without using the toliet at all.  Afterward, check the water in the bowl.
  • If the water in the toliet bowl picks up the color from the tank (seeps into the bowl) you have a leak that needs to be fixed.